Terms and Conditions
TERMS & CONDITIONS:
Our Guarantee
Neeth Medappa Pâtissier will provide a professionally decorated dessert in a timely manner as specified in the invoice or contract. We appreciate your business and we are honored that you have chosen us for your special celebration. We guarantee that the flavors, size, and general design elements will be met as outlined. If you are not satisfied with our product(s) please let us know at the time you receive your order. Once your order is accepted, refunds will not be considered.
Allergy Disclaimer
Please be aware that although we have strict processes in place to prevent cross-contact there is still a slight risk of the presence of any allergen.
Design Variations
Although we make every attempt to provide an exact design and to match colors, custom cakes are a work of art. It may not be possible to match an exact shade of a color, but we will come as close as possible. The final product may be subject to slight variations. Also be aware the exposure to light can cause colors to change. We do not offer discounts or refunds if the exact shade of a colour is not achieved or if a variation occurs due to lighting. If a major variation needs to be made Neeth Medappa Pâtissier will communicate this to the customer and seek re-design approval.
Care and Handling
We are not responsible for any damage to the cake after pick-up or after setup is complete. The client is responsible for providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a sturdy table, and optimal room temperature of 75 degrees or below.
If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves the possession of Neeth Medappa Pâtissier.
In the case of fresh flower usage on the cake, the responsibility of the flower safety and safe food practices will rest with the florist and not with Neeth Medappa Pâtissier. The person placing this order should obtain a notice of plant safety, in question, from the florist. Neeth Medappa Pâtissier is not responsible for any damage to the cake caused by the placement of flowers by another party or other items on the cake.
Deposits, Payments, Cancellations
A deposit of 100% confirms the order. Any changes to the order must be made no later than two (2) business days prior to delivery. Any changes requested after the confirming the order cannot be guaranteed and may be subject to additional charges.
All deposits are non-refundable. There will be no credit given for orders cancelled inside of two (2) business days. For cancellations with more than ten (10) business days’ notice, credit note will be given for a future order, less the fair market value of items that cannot be re-used. This offer is subject to the date being available.
If full payment is not received before the due date, the order may be cancelled.
Delivery Terms
WEBSITE ORDERS: For website orders, we partner with Uber/Ola for 2-wheeler delivery to your doorstep. If sent by cab, you’ll need to pick it up from the cab once the driver arrives at the delivery location. Orders received after the specified delivery slots will be fulfilled the next working day after 12 pm.
PAN INDIA Shipping: Kindly note that the delivery of your order is expected to take a minimum of 4-5 business days from the date of placing the order. We appreciate your patience and understanding during this processing period.
WEDDING CAKES: The delivery time will be 1 business days before your event date. Cakes maybe setup 1-3 hours before your event. For outdoor events, we try to setup as close to the reception time as possible, which may limit design options.
The Client must disclose any adverse road hazards and/or obstacles that may hamper the delivery and quality of finished products. In the case of an unavoidable occurrence, such as an act of God, a car accident, poor road conditions, or dropping of cake during delivery – Neeth Medappa Pâtissier cannot be held liable for more than the price of the cake described in this order.
If the client or client representative is not available to receive the delivery. A re-delivery fee will be required at the time of receipt of goods and services.
Photographs and Marketing
We do reserve the right to photograph baked goods and use those photos on our website, social media, or marketing materials. We also reserve the right to use any photographs for display or promotion without compensation to you.